I designed an AI-assisted concept centered around customer guidance and self-service.
Overview
My time at Chase
As part of a future-focused design challenge, I explored how AI could support customer self-agency through guidance and intuitive experiences. The project combined research, rapid prototyping, and concept validation to investigate new opportunities for Chase.
Results
Project at a glance
During my amazing 10 weeks, I collaborated with designers, researchers, specialists, and stakeholders, and got to achieve several things!
Due to an NDA, I cannot publicly speak about the details of my project. Please reach out if youd like to hear more about my time at Chase!
Challenge
Constant learning throughout my time...
One of the primary challenges was designing for a complex and rapidly evolving problem space while balancing ambitious ideas with practical user needs. Rather than improving an existing feature, we were encouraged to think broadly about how emerging technologies could shape the future of scam prevention.
To explore this opportunity, I conducted user testing, synthesized feedback from customers and specialists, and rapidly iterated on concepts based on research findings. Through multiple rounds of refinement, I explored how AI could help.
Team
Design is a team effort
My project was completed alongside two talented designers, Sarina & Delaney, who explored complementary areas of the problem space. Together, our work demonstrated multiple paths toward addressing the same challenge.
Key Takeaways
The summer gave me a lot to learn about
Think Bigger
Some of the strongest ideas emerged when I stopped optimizing existing experiences and focused on future possibilities.
Research Drives Confidence
User feedback consistently shaped the direction of the project and helped validate which concepts resonated most.
Design Is Collaboration
The best outcomes came from ongoing collaboration with researchers, specialists, designers, and stakeholders. Each perspective helped uncover blind spots and strengthened the final concept.
